Our Commitment to Quality

At Allied Integrated Management, we are committed to delivering consistent, reliable, and high-quality services across our divisions, including Facilities, Security, Traffic, Pest, and Civil.

We operate under a structured Quality Management System aligned with ISO 9001:2015 to ensure our services meet customer, regulatory, and stakeholder expectations.

1. Customer Focus

We prioritise our clients by:

• Understanding their requirements and expectations
• Delivering services that meet agreed standards
• Monitoring satisfaction and responding to feedback

2. Compliance and Governance

We will:

• Comply with all applicable legal, regulatory, and contractual requirements
• Maintain an effective and compliant Quality Management System
• Apply strong governance across all operations

3. Risk-Based Approach

We proactively:

• Identify and manage risks and opportunities
• Integrate risk-based thinking into decision-making
• Ensure operational controls are effective and appropriate

4. Supply Chain Quality

We ensure:

• Suppliers and subcontractors meet our quality expectations
• Performance is monitored and reviewed
• Only approved and compliant providers are engaged

5. People and Capability

We support our workforce by:

• Ensuring staff are trained, competent, and supported
• Promoting accountability and quality awareness
• Encouraging reporting of issues and continuous improvement

6. Sustainability and Climate Considerations

We recognise the impact of climate and environmental factors and:

• Integrate sustainability into our operations
• Reduce waste and improve resource efficiency
• Consider climate-related risks in planning and delivery

7. Continual Improvement

We are committed to:

• Monitoring performance through audits, inspections, and data analysis
• Investigating incidents and non-conformances
• Implementing corrective actions and driving continuous improvement

Implementation

This policy is:

• Communicated to all employees, contractors, and relevant stakeholders
• Supported by procedures, systems including Allied EDGE, and training
• Reviewed regularly to ensure ongoing suitability and effectiveness

Accountability

Leadership is accountable for ensuring this policy is implemented, maintained, and aligned with the strategic direction of the business.

Availability

This policy is publicly available and accessible to all interested parties.

Document Information

• Policy: Quality Management Policy
• Reference: AIM-IMS-POL-02
• Revision: 05
• Last Reviewed: 24 August 2025